Privacy Policy

At Trinexpay, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile app, and services (collectively, the “Services”).

By using Trinexpay, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

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1. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Full name

• Email address

• Phone number

• Date of birth

• Address and postal code

• Identity verification documents (e.g., PAN, Aadhaar, passport)

b. Financial & Transactional Information

• Bank account or UPI ID

• Credit/debit card details (processed securely via third-party payment gateways)

• Transaction history, including payments, transfers, and wallet activity

c. Device & Usage Data

• IP address

• Device type and OS

• Browser type

• App usage statistics

• Location data (with permission)

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2. How We Use Your Information

We use your data to:

• Provide and manage Trinexpay services

• Verify your identity and comply with KYC/AML laws

• Process transactions and payments securely

• Communicate updates, alerts, or offers

• Improve platform security and user experience

• Comply with legal obligations

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3. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Service providers (e.g., payment processors, KYC verification)

• Regulatory authorities and law enforcement as required

• Affiliated companies under legal or contractual obligations

• Business partners, with your explicit consent

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4. Data Security

We use industry-standard security measures to protect your data, including:

• End-to-end encryption

• Secure Sockets Layer (SSL) technology

• Two-factor authentication (2FA)

• Regular audits and vulnerability assessments

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5. Your Rights

Depending on your location and applicable laws, you may have rights to:

• Access, update, or delete your personal data

• Withdraw consent for marketing communications

• Object to data processing

• Lodge complaints with a data protection authority

To exercise your rights, email us at [privacy@trinexpay.com].

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6. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Keep you signed in

• Remember your preferences

• Analyze usage patterns

You can control cookie settings via your browser.

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7. Data Retention

We retain your data as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.

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8. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from children.

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9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or app notification. Please review periodically.

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